Had a car on finance since 2007?
You may be entitled to money back
And you get to keep your car!
Your car dealer might have put a hidden commission on your car payments without you realising, putting you on the line for costs which you should have not paid – subject to review, you could be entitled to a refund. You could be owed thousands
Just 3 Steps to More Justice
Follow these easy steps to get the compensation you deserve and hold the companies accountable for mis-sold PCP agreements.
Step 1
Find your agreements
Step 2
Select agreements
Step 3
Submit Claim
How Do You Know If Your PCP Was Mis-Sold?
If any of the following apply to you, you may be entitled to compensation from a PCP claim:
-
You were not informed about the existence of a sales commission.
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The commission was disclosed, but the amount was not made clear.
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You paid a high interest rate that may have been influenced by the commission.
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You took out a PCP finance agreement at any point since 2007.
Personal Contract Purchase (PCP) is a type of car finance that allows you to spread payments over a fixed term, typically two to three years.
Unlike a traditional loan, you’re not repaying the full value of the vehicle — unless you choose to make a final “balloon payment” at the end of the agreement.
PCP agreements generally consist of three key parts: an upfront deposit, monthly repayments, and a final optional payment if you decide to keep the car at the end of the term.
Providing as much detail as possible about your finance agreement can help speed up the claims process.
Key information such as the lender’s name, car make/model, agreement date, and any documents or emails you still have can help the finance provider locate your records faster.
This also helps reduce the chance of delays caused by follow-up requests for more information.
PCP finance is commonly offered by dealerships as it allows customers to drive a new car with lower monthly payments compared to other types of finance.
This structure encourages repeat purchases and upgrades every few years.
According to the Finance & Leasing Association, by 2014, around three-quarters of new car purchases were made using PCP — making it one of the most widely used car finance products in the UK at the time.
Car finance companies are legally required to keep customer records for at least six years.
Even if you no longer have the original documents, your claim may still be investigated as long as the finance provider can locate your agreement using the details you supply.
Yes — you may still be able to make a claim even if your PCP agreement is over six years old and you no longer have the documents.
Under UK financial complaint rules, you generally have:
- Six years from the agreement date, or
- Three years from the point you became aware of a potential issue — whichever is later.
This means older agreements (even from 2007) could still be eligible if you only recently discovered the possibility of mis-selling.
Many consumers believed PCP finance was simply a way to buy a car — but in reality, it’s a form of credit regulated by the Financial Conduct Authority.
For years, limited attention was given to how commissions were arranged between lenders and car dealers.
Recently, the FCA began investigating concerns that some customers were charged higher interest rates due to undisclosed commission structures.
These issues are now under greater scrutiny, and many customers are only just learning they may have been affected.
Fees & Charges
PCP Refunds will act on a ‘NO WIN NO FEE’ basis, and there are no administration charges or hidden fees payable. Our Charging rates are set in bands depending upon the amount of redress or refund you receive. The fees shown are exclusive of VAT and are subject to VAT at the prevailing rate.
| Band | Redress (£) | Received % Fee | Maximum Fee |
|---|---|---|---|
| A | 1–1,499 | 30.00% | £420 |
| B | 1,500–9,999 | 28.00% | £2,500 |
| C | 10,000–24,999 | 25.00% | £5,000 |
| D | 25,000–49,999 | 20.00% | £7,500 |
| E | 50,000 | 15.00% | £10,000 |
These fees are in line with the FCA guidelines on compensation refunds of up to £49,999.
Cancelling this agreement. You have a 14-day cooling off period which starts from the date you sign/e-sign the Letter of Authority in which you can cancel your contract without charge. Please email cancellations at info@pcprefunds.co.uk or alternatively you may write to us at PCP Refunds, Biz Space Cheadle Place, Stockport Rd, Cheadle SK8 2JX. If at any time during the 14-day cooling off period, we receive an offer of compensation our normal fees will be payable.
If you cancel after 14 days cooling off period but before an offer of redress is made, PCP Refunds may decide to make a fair and reasonable cancellation charge which will be determined by the amount of work completed to that point in time in relation to your claim. Once a cancellation is requested outside the 14 days, we will send out an itemised bill detailing the work PCP Refunds have completed on your behalf.
To read more information on the facts referenced on our website you can go to this article on the FCA’s website https://www.fca.org.uk/consumers/car-finance-complaints
PCP Guru is a trading name of Conclusive Financial Ltd. We authorised and regulated by the Financial Conduct Authority (FCA) for regulated claims management services. Our firm reference number is : 838617. You can check this on Financial Services Register https://register.fca.org.uk. Conclusive Financial Ltd. is registered with the Information Commissioner's Office. Data Protection No. ZA007561. Conclusive Financial Ltd. registered in England and Wales. Company reg. number 08463668.
We receive a fee from our panel solicitor firms for professional services, this does not affect any compensation you may receive.
We are seeing an average of 2.7 claims per claimant, and with added statutory interest, could mean refunds in excess of thousands based on data provided to PCP Guru by a panel solicitor.
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