Complaints Procedure

At Conclusive Financial Ltd we do everything we can to make sure our customers get the best possible service. However, sometimes we don’t get things right first time. If you’re not completely happy with our service we’d like to hear about it so that we can do something to put it right. You can tell us about your concerns by any of the following:

By Telephone: 01242 370 848 – We are available Monday – Friday 8am til 4pm

Email: info@pcpguru.co.uk

All our calls and any made to Conclusive Financial Ltd are recorded.

PUBLIC COMPLAINTS PROCEDURE

Our aim is to handle your complaint fairly, consistently and quickly. In order to do this, it will help if you provide as much information as possible and detail how you would like us to resolve the problem. If we uphold your compliant we will apologize and we will explain what went wrong. Wherever possible, we will take the necessary steps to prevent the problem re-occurring.

We will acknowledge receipt of the complaint within 5 working days. We will provide you with our final response to your complaint within 8 weeks.

If you are not satisfied with our response, or if a complaint is not resolved after eight weeks, you may refer the complaint to:

The Financial Ombudsman Service

Exchange Tower

London

E14 9SR

—

Tel: 0300 123 9 123 or 0800 023 4567.

They’re available between 8am to 8pm Monday to Friday, and from 9am to 1pm on Saturdays.

Email: complaint.info@financial-ombudsman.org.uk

Visit: www.financial-ombudsman.org.uk/consumer/complaints.htm

Complaints Procedure Privacy Policy Cookies & Policy

PCP Guru is a trading name of Conclusive Financial Ltd. We authorised and regulated by the Financial Conduct Authority (FCA) for regulated claims management services. Our firm reference number is : 838617. You can check this on Financial Services Register https://register.fca.org.uk. Conclusive Financial Ltd. is registered with the Information Commissioner's Office. Data Protection No. ZA007561. Conclusive Financial Ltd. registered in England and Wales. Company reg. number 08463668.

We receive a fee from our panel solicitor firms for professional services, this does not affect any compensation you may receive.

We are seeing an average of 2.7 claims per claimant, and with added statutory interest, could mean refunds in excess of thousands based on data provided to PCP Guru by a panel solicitor.